100% uptime SLA. In writing.
If your server goes down because of us, you get money back on your bill. Automatically. No ticket, no form.
5% back for every hour down.
We guarantee 100% network and hypervisor availability. For each hour your server is down because of a failure on our side, you get a credit of 5% of that server's monthly fee, up to 100% of the monthly fee.
Example: a $10/mo Starter NVMe VPS that's down for 3 hours gets $1.50 off the next bill. Twenty hours down and the month is free.
What counts as downtime
Your server is unreachable because something we run failed: our network, power, or the host hardware your server lives on.
What doesn't
- Scheduled maintenance we announced at least 48 hours ahead.
- Problems caused by your own configuration or software.
- Attacks aimed at your server.
- Events outside our reasonable control.
You don't have to ask.
Credits are applied to your next bill automatically. They come off what you owe us and aren't paid out as cash, and they're capped at 100% of that server's monthly fee. If you think we've missed one, email [email protected] and a person will sort it out.
This SLA is part of our Terms of Service. Want to see what's behind it? Read about our network and our Boise datacenter.